Refund and dispute basics

Buyers can request a refund or open a dispute from a paid order. Add a clear note about the issue, such as damaged item, item not received, incorrect item, or misleading condition details.

Sellers can review the order issue, approve a refund, resolve the issue with a note, or decline the request when the order record supports that outcome.

Admins can review reports and order issues from the moderation queue. Admin actions are intended for safety, counterfeit claims, unresolved disputes, or platform abuse.

If a refund is approved on a Stripe-paid order, CardHub sends the refund request to Stripe and records the order as refunded. If the item has not shipped yet, the listing may be reopened automatically.

Keep photos, tracking, packaging details, and communication on CardHub whenever a refund or dispute is possible.